Privacy policy

Gaiasupplements Ltd ("we", "our", "us") is committed to protecting your privacy and handling your data in a transparent and secure manner. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation registration number ZB872699 (UK GDPR).

1. Who We Are
Gaiasupplements Ltd is a UK-based company providing health and wellness supplements, through our website: www.gaiasupplements.com.

2. Information We Collect
We may collect and process the following personal data:
Name and contact information (email, phone number, address)
Date of birth (for age verification)
Payment and transaction details
Order history
Communications with us (emails, chats)
Technical data (IP address, browser type, cookies, and usage data)

3. How We Use Your Information
We use your data to:
Process and fulfil your orders
Verify your age 
Communicate with you regarding your purchases or inquiries
Improve our website and customer experience
Comply with legal obligations (e.g., tax records, age restrictions)
Send marketing emails (only if you have opted in)

4. Legal Bases for Processing
We process your personal data under the following legal bases:
Contractual obligation – to provide goods or services you request
Legal obligation – for compliance with legal requirements
Legitimate interests – to improve our services and protect our business
Consent – for optional marketing communications

5. Sharing Your Data
We do not sell your personal information.
We may share your data with:
Payment providers (e.g., Stripe, PayPal)
Delivery partners (e.g., Royal Mail, DPD)
IT service providers (e.g., website hosting)
Legal authorities where required by law

6. Data Retention
We keep your personal data only as long as necessary for the purposes outlined above, or as required by law (e.g., 6 years for financial records).

7. Your Rights
You have the right to:
Access your personal data
Correct or update incorrect information
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing
Withdraw consent (where applicable)
File a complaint with the Information Commissioner’s Office (ICO)
Contact the ICO: www.ico.org.uk

8. Cookies
We use cookies to enhance your experience on our site. You can manage cookie preferences in your browser settings. For more details, see our [Cookie Policy].

9. Children's Privacy
We do not knowingly collect data from individuals under 16. Age verification is required at checkout for certain products.

10. Contact Us
If you have questions about this Privacy Policy or your data, contact:
Email: info@gaiasupplements.com    
Post: Gaia Natural products, Unit 20, One Industrial Estate, Consett, DH8 6SS