Frequently Asked Questions
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Stripe.
Can I cancel my order?
Yes, before dispatch. After shipping, use our returns process.
Do you offer subscriptions?
Yes. Manage or cancel via your account. Cancel at least 14 days before the next renewal.
How long does delivery take?
Orders ship within 1–2 business days. Delivery time varies by location.
Can I return products?
Yes, within 14 days if unused and in original packaging. Opened items are non-returnable unless faulty.
Are there age restrictions?
Yes. 16+ for supplements, 18+ for CBD products. Age is verified at checkout.
Are your supplements safe?
Yes. Made with natural ingredients. Consult your doctor if you’re on medication.
Do you use cookies?
Yes, for functionality and analytics. Manage preferences via your browser or our banner.
How is my data used?
We handle data securely under UK GDPR. We don’t sell your information.
Contact Us
📧 info@gaiasupplements.com
📍 Gaia Natural Products, Unit 20, One Industrial Estate, Consett, DH8 6SS
Reach out to us
Still have questions? Reach out to our customer support and we will love to assist!